Surrey Services for Seniors
Abstract
In 2011, the Main Line Health System transferred ownership of three community-based aging-services programs to Surrey. Surrey then entered into a service contract with the Delaware County Office of Services for the Aging (COSA) to operate these three senior programs in Delaware County that were in jeopardy of closing: The Havertown Senior Center, and the Hometown Senior Center in Media and Chore Connection, which is a volunteer program assisting low-income older adults throughout Delaware County. Following the merger, Surrey engaged staff, older adults and volunteers to create an integrated organizational culture that has culminated in common operational procedures, upgraded information technology, improved client communication and shared data management tools. One of the most important reinforcing lessons toward creating a well-integrated internal culture is the knowledge that the whole is greater than the sum of its parts. Surrey worked with community partners and other external stakeholders to strengthen the acquisition and build support for the transfer of ownership.
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