Using Data to Inform an OST Continuous Quality Improvement Process
Abstract
Across sectors and fields, the use of data to inform decision-making is a business best practice. An Out-of- School Time (OST) system is no different. Data are invaluable in determining programmatic quality, youth outcome achievement, and overall system-level success. The OST system funded by the City of Philadelphia Department of Human Services (DHS) operates on a large scale, consisting of more than 70 distinct provider agencies operating over 200 programs, and serving nearly 20,000 youth ages five through twenty-one each year. In fiscal year 2014, the OST system implemented a Continuous Quality Improvement (CQI) process. Other OST systems across the nation, such as New York City, Chicago, and Atlanta operate CQI processes in varying formats (The Forum for Youth Investment, 2012). However, the Philadelphia process is unique in its scope, scale, and framework.
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