A Network Wide Approach to Professional Development
Mitigating the Impact of Line Staff Turnover through Professional Development
Abstract
High front line staff turnover in OST programs, often within a year of hire, can be disruptive to programming for many reasons. The estimated cost of turnover is roughly between 33% and 50% of a youth worker’s yearly salary when taking into account basic training and recruitment costs (Wilson, 2009). Additionally, turnover disrupts relationships between youth and staff. These relationships are key elements of an effective OST program that leads to improved outcomes for youth, but are difficult to build when youth see their mentors routinely come and go.
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