Disrupting the Disruption

Making Convenient Care Even More Convenient

Abstract

At the heart of the convenient care industry is the core competency and value of quality and ready access for each and every patient. The understanding that time is money is essential for successful healthcare delivery. In most industries, patients are seen as consumers whose time is a commodity. In fact, in much of today’s healthcare delivery, the time-consuming nature of care is often a deterrent to health promotion and access. It is often this lack of access that makes managing acute and chronic conditions a challenge for healthcare providers. The healthcare industry has recently been evolving to envision the patient as a consumer first and foremost. At MinuteClinic, we are continually looking for new ways to increase access to care, and place convenience back in the hands of the consumer. While this is a daily challenge, a willingness to change and address the needs of patients is pivotal to ensuring success. Access to healthcare providers is the core value of the convenient care industry, and one that has led to many innovative changes in this arena.