Harnessing Artificial Intelligence to Improve Digital Health Coaching

Authors

  • Dr. Nneka Mobisson Co-founder and CEO of mDoc
  • K M Jawadur Rahman Senior Data Scientist & Research Lead at mDoc

Keywords:

digital health, non-communicable diseases, artificial intelligence, empathetic design, large language models

Abstract

At mDoc, a digital health social enterprise headquartered in Nigeria, we are dedicated to helping people build the self-efficacy and agency needed for adopting healthier lifestyle changes. Our high-tech, high-touch approach is designed to optimize end-to-end care for those living with or at risk of chronic conditions. During the Covid-19 pandemic, demand for our services rose significantly, leading us to develop Kem, a rules-based chatbot, which we recently evolved thanks to the rapid evolution of Large Language Models. In this paper, we share some promising results and lessons learned from our early experiments and highlight persistent challenges to scaling the approach.

Author Biographies

Dr. Nneka Mobisson, Co-founder and CEO of mDoc

Dr. L. Nneka Mobisson is co-founder and CEO of mDoc, a digital health enterprise which integrates proven methodologies in quality improvement, data and behavioral science with web and mobile-based technology to support people in Africa to manage their chronic health needs and live longer, happier and healthier lives. Prior to mDoc, Dr. Mobisson, a pediatrician, was Executive Director, Africa at Institute for Healthcare Improvement (IHI) building sustainable change in healthcare delivery systems in priority African countries. She became an Ashoka Fellow in 2018. 

K M Jawadur Rahman, Senior Data Scientist & Research Lead at mDoc

K M Jawadur Rahman is a Senior Data Scientist and the Research Lead at mDoc, where he works at the intersection of data, machine learning (ML), and research. He is interested in the evaluations of ML and Large Language Model (LLM) solutions, especially in sensitive and privacy-critical domains like healthcare and medicine. Previously, he worked at a Palo Alto based unicorn startup, where he evaluated several recommendation and ranking algorithms.

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Published

2024-01-18

How to Cite

Mobisson, N., & Rahman, K. M. J. (2024). Harnessing Artificial Intelligence to Improve Digital Health Coaching. Social Innovations Journal, 23. Retrieved from https://socialinnovationsjournal.com/index.php/sij/article/view/7107

Issue

Vol. 23 (2024): Social Entrepreneurs Leveraging and Shaping Artificial Intelligence

Section

Promising Practices

Categories

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Copyright (c) 2024 Dr. Nneka Mobisson, K M Jawadur Rahman (Author)

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