Building a Coordinated System of Care: A Cross-Agency Response for Effective Services
Abstract
One of the most exciting and innovative things going on in the City of Philadelphia social service world in the first 10 years of this century was the development and implementation of a coordinated system of care across social service agencies and providers. For several years, the term “No Wrong Door” was an idea that was discussed in many circles and attempted by a few. In 2005, the newly hired director for the Division of Social Services stepped in, emboldened to turn it into reality.
The Division of Social Services within the Managing Director’s office, then under Julia Danzy, was embarking on a no-holds-barred endeavor to develop and launch a system of care in social services that was new and rare in social service practice and very definitely different in the City of Brotherly Love. I was recruited to help make that happen. We called this coordinated system the Division of Social Services Cross Agency Response for Effective Services (DSS CARES).
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Copyright (c) 2012 Annabella Roig (Author)
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