Protecting our most vulnerable: The Woods Services Pandemic Case Study
Keywords:
Population health, COVID-19 pandemic, integrated healthcare, complex healthcare needs, complex populationsAbstract
As a population health management organization, Woods provides comprehensive medical care, education, employment opportunities, and support services for more than 22,000 individuals across its System of Care who live with complex medical conditions as well as intellectual and developmental disabilities as well as those who suffer the consequences of traumatic brain injury. Individuals with intellectual disabilities suffered higher rates of COVID-19 infection and death as a result of COVID-19 than the rest of the population across the country. However, there were no deaths among the individuals Woods serves throughout the two-year pandemic, few hospitalizations, and a remarkably small number of infections overall. This case study highlights the key elements to achieving these outcomes, which lie in Woods’ already-established healthcare capacity, the formation of the Medical Center at Woods which provides integrated primary and behavioral health care, its population health approach, and a strong leadership team which managed Woods’ response to the COVID-19 pandemic.
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