Chatbots and the Complexities of Delivering AI-enabled Support to Survivors of Gender-Based Violence

Authors

  • Hera Hussain Founder & CEO of Chayn
  • Nadine Krish Spencer Head of Product and Experience at Chayn

Keywords:

Chatbots, Artificial Intelligence, AI, Online Safety, Gender-based violence

Abstract

Chayn, a nonprofit tech organisation dedicated to supporting survivors of gender-based violence and providing them with accessible resources online, decided to take down its chatbot in 2020 after a 3-year pilot. Chayn's experience with culturally aware chatbots highlights valuable insights into the challenges and complexities of delivering AI-enabled support to survivors of gender-based violence.

Author Biographies

Hera Hussain, Founder & CEO of Chayn

Hera Hussain is the Founder and CEO of Chayn - a global nonprofit that creates resources on the web to address gender-based violence. Raised in Pakistan and living in the UK, Hera knew early on that she wanted to tackle violence against women. She believes in using the power of open-source technology, trauma-informed design and hope-filled framing to solve the world's pressing issues. Hera is an Ashoka Fellow, and was on the Forbes 30 Under 30, MIT Technology Review’s Innovators Under 35 and European Young Leader 2020 list.

Nadine Krish Spencer, Head of Product and Experience at Chayn

Nadine Krish Spencer has a background in technology working in commercial, hypergrowth environments. She is now Head of Product and Experience at Chayn.

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Published

2024-01-18

How to Cite

Hussain, H., & Krish Spencer, N. (2024). Chatbots and the Complexities of Delivering AI-enabled Support to Survivors of Gender-Based Violence. Social Innovations Journal, 23. Retrieved from https://socialinnovationsjournal.com/index.php/sij/article/view/7101

Issue

Vol. 23 (2024): Social Entrepreneurs Leveraging and Shaping Artificial Intelligence

Section

Promising Practices

Categories

License

Copyright (c) 2024 Hera Hussain, Nadine Krish Spencer (Author)

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