From Bathroom Restrictions to “Algorithmic Cruelty”: Employer Surveillance in the Digital Age and its Manifestations in the Indian State

Authors

  • Namrata Raju Independent researcher
  • Chitra Rawat Independent Researcher

Keywords:

surveillance, monitoring, Digital Taylorism, surveillance capital

Abstract

This article explores the issue of employer surveillance in the global context, and how extant employer-worker power imbalances are heightened in the digital age. While conversations on the “fourth industrial revolution” archetypally focus on Global North contexts, this article explores implications in the Indian state, which has a labour force primarily comprised of informal workers. The piece examines how employers are attempting to frame surveillance in less threatening ways but simultaneously engage in intrusive data capture from workers. It  then delves into the different ways employer surveillance manifests across different sectors in the Indian context. The piece finally explores ways in which the issue of employer surveillance of workers in an era of “surveillance capitalism” can be countered in practical ways that centre worker interests, rights, and welfare.



Author Biographies

Namrata Raju, Independent researcher

Namrata is an independent labour and public policy researcher. Until December 2023, she was the Acting Head of Programme, India Director and Global Research Lead at Equidem, collaborating closely with Equidem’s initiatives across South Asia, South East Asia, East and West Africa and the Arab Gulf. A researcher for fifteen years, Namrata has worked on a range of labour and migration issues, including but not limited to, recruitment; remittances; the future of work; worker organising in tech; informal migration; post-conflict livelihoods and financial inclusion. Earlier in her career, Namrata set up Oman’s first in-house consumer research unit within the banking sector, where she also trained some of the industry’s earliest women researchers on research methods in consumer behaviour. During her years in Oman, Namrata was a research advisor to various public and private sector entities across the MENA region. She later worked as a consultant with the International Labour Organisation (ILO) Sri Lanka and Maldives office, where her research inputs fed into initiatives ranging from Sri Lanka's National Labour Migration Policy, to the ILO-Sri Lanka's first ever report on the Future of Work. Namrata has a Masters in Public Administration from Harvard University (2018), Masters of Economics from University of Warwick, UK (2008), and a Bachelors of Economics from Madras University, India (2006).



Chitra Rawat, Independent Researcher

Chitra is a development practitioner and researcher, whose previous work spans designing interventions for financial inclusion of low-income migrant households across multiple states in India. She has worked with India Migration Now and Chalo Network earlier, designing tech products for last-mile service providers. In addition to her work on internal migration, she has also worked on developing vulnerability frameworks for cross-border migrants from Nepal to India. Chitra is currently focused on improving citizen experience through government technology interventions. She is interested in exploring worker-centered responsible tech and explores ideas at the intersection of workers’ well-being, tech, and migration. You can find her blogs here. Chitra completed her Masters in Development Studies from Tata Institute of Social Sciences, Mumbai, and Bachelors in English from Miranda House, University of Delhi. 



Downloads

Published

2024-06-26

How to Cite

Raju, N., & Rawat, C. (2024). From Bathroom Restrictions to “Algorithmic Cruelty”: Employer Surveillance in the Digital Age and its Manifestations in the Indian State. Social Innovations Journal, 25. Retrieved from https://socialinnovationsjournal.com/index.php/sij/article/view/8299